1. Damaged Items.

At the time of delivery, you must immediately open and inspect all of your purchased items for any damage and any note any such damage on the signature documents provided by the delivery driver. Even if you are not installing your product right away, you must still immediately open and inspect all items for any damage. If any items are damaged, you must notify the carrier before they leave and contact us immediately the same day at 1-800-604-2023, or else your product damage claim is waived. Any damaged products returned to the delivery driver must be unused and in their original condition and packaging.

All damaged item claims are subject to the following mandatory terms and conditions:

• Damaged items must be reported to the carrier immediately upon delivery by notating any such damage on the carrier’s paperwork or bill of lading and you must contact us immediately the same day at 1-800-604-2023.
• If able to do so, refuse to accept the item from the carrier.
• At our discretion, we will either offer you parts, a discount to keep as is, or allow a return for a replacement.
• The damaged item cannot be used in any way, including installation or assembly.
• If you choose to keep the item for a discount, you have 3 business days to reply to accept or reject the discount offer from us (again, do not use your item during this time until final offer/resolution is agreed upon).
• Keep all of the packaging, the box and all items/pieces, in the event the item needs to be returned to us.

If you fail to notate a damaged item on the carrier’s paperwork or bill of lading or if you fail to contact us immediately the same day at 1-800-604-2023, then:

• We will not approve your damaged item claim.
• No refunds, discounts, or replacement items will be offered or granted to you. This is non-negotiable.
• We will only be able to sell you a replacement item or replacement parts for a repair.
• Since no return will be approved, you are free to use the item if safe to do so.
• We may require pictures of the item to determine any needed repair parts.

2. Warranty Claims.

In the rare instance that you receive a defective product, please review your product’s manual and/or sales order for applicable warranty terms and conditions.  The defective item must still be within the manufacturer’s warranty period and coverage terms.

We will require the following information to process your warranty claim:

• You must provide us with the order #, any serial numbers, a description of issue, and any pictures or video depicting the issue.
• You must cooperate with us in attempting to troubleshoot the issue in order to verify that a defect actually exists.
• We will review your claim, then approve or reject it.
• If approved, the warranty process begins and service, parts, repair or any combination of those as needed will be provided in accordance with the warranty terms and conditions.
• We may require you to return to us the item or parts for quality control purposes.
• We will not reimburse you for any labor costs or project delays that may occur due to your receipt of a defective item. We recommend that you wait to schedule installation until after your order has arrived and all items have been fully inspected.

If your item has a defect outside of the warranty period or coverage terms:

• We will not approve your warranty claim.
• No refunds, discounts, or replacement items will be offered or granted to you. This is non-negotiable.
• We will only be able to sell you a replacement item or parts for a repair. Contact us for pricing and availability.
• Replacement items or parts may not be available for discontinued items.