Dear Valued Customer:
In cooperation with the U.S. Consumer Product Safety Commission, Paradise Grills is conducting a Voluntary Safety Recall of all Paradise Grills First Generation Outdoor Kitchens with grills powered by Liquid Propane (LP) Gas. The gas can accumulate inside the closed lid and cabinets, causing an explosion when the user relights the grill, posing fire and burn hazards to the user.
These Outdoor Kitchens were sold from January 2009 through December 2020. Our records indicate that you purchased one of them.
What will firm do?
Consumers should immediately stop using the recalled grills and contact Paradise Grills to receive a new 16”x 4” aluminum vent to be installed on the First Generation Outdoor Kitchen.
Consumers located in Florida, Texas, Georgia and Alabama should immediately contact Paradise Grills to schedule a date for completion of their free repair. This includes labor and a new vent.
Consumers located in all other states should immediately contact Paradise Grills to receive free shipment of the vent, installation instructions, and reimbursement for the installation cost by a qualified professional or technician. The firm will require a copy of the installer’s invoice or billing statement (marked “PAID”) for the installation service. Paradise Grills is contacting all known purchasers directly.
What do we need you to do?
Step 1. We are asking all consumers to stop using the grill and wait for the repair. Please stop go to step 2.
However, if you opt to use it, always be sure to open the grill’s lid and the access doors directly underneath the grill and leave the access doors open at all times while the grill is in use. After attempting to light the grill, if you do not detect heat after 30 seconds, turn off the burner ignition knobs and gas supply and let any built-up gas dissipate for at least ten (10) minutes before trying to light it again.
Step 2. Contact the firm via one of the communication channels below
- Call toll-free at 800-604-2023 from 9 a.m. to 5 p.m. ET Monday through Friday.
- Email the firm at safetynotice@paradisegrills.com.
Step 3. Please provide the following information:
- Name on Sales Agreement
- Full address (including post code and country)
- Email address
- Phone number
- Outdoor Kitchen model and type of grill (Natrual Gas or Liquid Propane)
- (found on Sales Agreement)
- Date of purchase
If you do not have access to a computer then call our toll free number and we can collect the above info via the phone.
Step 4.
Once we have received your information: (i) for customers located in Florida, Texas, Georgia and Alabama, we will schedule and complete a free service call to install the vent.
Consumers located in all other states should immediately contact Paradise Grills to receive free shipment of the vent, installation instructions, and reimbursement for the installation cost by a qualified professional or technician. The firm will require a copy of the installer’s invoice or billing statement (marked “PAID”) for the installation service. We ask that you submit the invoice at safetynotice@paradisegrills.com.
Thank you for your support and cooperation, and we sincerely apologize for any inconvenience this recall may cause.
Best regards,
Paradise Grills
Best regards,
Paradise Grills
We are conducting this recall to keep our customers safe and prevent potential injuries by increasing cabinet air flow ventilation through the installation of a 16”x4” aluminum vent on the Outdoor Kitchen’s cabinet wall directly below access doors under the grill.
Is your BBQ grill powered by a Liquid Propane (LP) Tank?
- If NO, your Outdoor Kitchen is not included in the recall.
- If YES, go to Q3.
Does your countertop have grout lines?
- If NO, your unit is not included in the recall.
- If YES, your unit is included in the recall.
- If UNSURE, please contact us to discuss:
- Call toll-free at 800-604-2023 from 9 a.m. to 5 p.m. ET Monday through Friday.
- Email at safetynotice@paradisegrills.com.
Consumers located in Florida, Texas, Georgia and Alabama should immediately contact Paradise Grills to schedule a date for completion of their free repair. This includes labor and a new vent.
Consumers located in all other states should immediately contact Paradise Grills to receive free shipment of the vent, installation instructions, and reimbursement for the installation cost by a qualified professional or technician. The firm will require a copy of the installer’s invoice or billing statement (marked “Paid”) for the installation service. We ask that you submit the invoice or billing statement at safetynotice@paradisegrills.com.
If the grill’s burners fail to light on the first attempt and the grill is left unattended, LP gas can accumulate inside the closed lid and cabinet, which can cause an explosion when you attempt to relight the grill, posing fire and burn hazards.
We prefer you wait to have the repair, but if you choose to use it please follow following safety requirements: before igniting the grill, open the grill’s lid and the access doors directly underneath the grill and leave the access doors open at all times while the grill is in use. After attempting to light the grill, if you do not detect heat after 30 seconds, turn off the burner ignition knobs and gas supply and let any built-up gas dissipate for at least ten (10) minutes before trying to light it again.Yes. We will search our records for a copy of your Sales Agreement. Please provide us with: (i) your first and last name; (ii) email address; (iii) phone number; (iv) approximate date of purchase; and (v) location of purchase (showroom or home/boat/RV show) and we will promptly call or email you back. You can still participate in the recall even if you are not the original purchaser. If you are located in Florida, Texas, Georgia and Alabama, we will schedule and complete for you a free service call within the next 8 to 10 weeks.
If you are located in any other state, we will ship the vent to you within 2 weeks along with written installation and reimbursement instructions.
We apologize for any inconvenience and assure you we are working as quickly as possible to repair your product.
No, please hire a qualified professional or technician with the proper tools required to make the cut-out and correctly install the vent. We will reimburse you for the installation labor cost upon our receipt or your installer’s invoice or billing statement (marked “Paid”) for the installation service. We ask that you submit the invoice or billing statement at safetynotice@paradisegrills.com.
