Dear Valued Customer:
In cooperation with the U.S. Consumer Product Safety Commission, Paradise Grills is conducting a Voluntary Safety Recall of all Paradise Grills First Generation Outdoor Kitchens with grills powered by Liquid Propane (LP) Gas. The gas can accumulate inside the closed lid and cabinets, causing an explosion when the user relights the grill, posing fire and burn hazards to the user.
These Outdoor Kitchens were sold from January 2009 through December 2020. Our records indicate that you purchased one of them.
What will firm do?
Consumers should immediately stop using the recalled grills and contact Paradise Grills to receive a new 16”x 4” aluminum vent to be installed on the First Generation Outdoor Kitchen.
Consumers located in Florida, Texas, Georgia and Alabama should immediately contact Paradise Grills to schedule a date for completion of their free repair. This includes labor and a new vent.
Consumers located in all other states should immediately contact Paradise Grills to receive free shipment of the vent, installation instructions, and reimbursement for the installation cost by a qualified professional or technician. The firm will require a copy of the installer’s invoice or billing statement (marked “PAID”) for the installation service. Paradise Grills is contacting all known purchasers directly.
What do we need you to do?
Step 1. We are asking all consumers to stop using the grill and wait for the repair. Please stop go to step 2.
However, if you opt to use it, always be sure to open the grill’s lid and the access doors directly underneath the grill and leave the access doors open at all times while the grill is in use. After attempting to light the grill, if you do not detect heat after 30 seconds, turn off the burner ignition knobs and gas supply and let any built-up gas dissipate for at least ten (10) minutes before trying to light it again.
Step 2. Contact the firm via one of the communication channels below
- Call toll-free at 800-604-2023 from 9 a.m. to 5 p.m. ET Monday through Friday.
- Email the firm at firstname.lastname@example.org.
Step 3. Please provide the following information:
- Name on Sales Agreement
- Full address (including post code and country)
- Email address
- Phone number
- Outdoor Kitchen model and type of grill (Natrual Gas or Liquid Propane)
- (found on Sales Agreement)
- Date of purchase
If you do not have access to a computer then call our toll free number and we can collect the above info via the phone.
Once we have received your information: (i) for customers located in Florida, Texas, Georgia and Alabama, we will schedule and complete a free service call to install the vent.
Consumers located in all other states should immediately contact Paradise Grills to receive free shipment of the vent, installation instructions, and reimbursement for the installation cost by a qualified professional or technician. The firm will require a copy of the installer’s invoice or billing statement (marked “PAID”) for the installation service. We ask that you submit the invoice at email@example.com.
Thank you for your support and cooperation, and we sincerely apologize for any inconvenience this recall may cause.